inContact Extends Award-Winning Cloud Platform
SALT LAKE CITY, April 3, 2012 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of the first of three major solution enhancements for the year.
NorthWest Direct Marketing Selects Siemens Enterprise Communications for Contact Center Platform
RESTON, Va., April 3, 2012 /PRNewswire/ -- NorthWest Direct Marketing has chosen OpenScape Contact Center Campaign Director from Siemens Enterprise Communications for its direct marketing group, after six months of evaluating contact center platforms.
North American Contact Center Outsourcing Markets
NEW YORK, March 29, 2012 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
North American Contact Center Outsourcing Markets
This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market.